NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within NTT (NYSE: NTT), announced today that it has agreed with 22 of its global telecommunications-carrier partners on a number of policies to further improve its Arcstar(tm) global network service quality during the Arcstar Carrier Forum 2015, which took place in Tokyo on June 2 and 3.
The Arcstar Carrier Forum is an international conference organized by NTT Com to consider strategies for strengthening Arcstar-branded managed network services for multinational corporations. Arcstar(tm) global network services include IP-VPN, e-VLAN, leased lines and Arcstar Universal One, a cloud-optimized network service that securely links closed enterprise networks with global cloud services.
During this year’s conference, which focused on improving customer satisfaction, the parties agreed to increase availability, decrease failure rates and strive for a number of other improvements measured by key performance indicators (KPI). NTT Com looks forward to cooperating with global carriers in these initiatives, ultimately to further elevate customer satisfaction.
Global Network Service Quality
This is the 12th forum since 2000 that NTT Com has organized in Japan for partner carriers from around the world.
In discussing this year’s major theme, “Empowered Collaboration,” the participants considered how to improve quality in terms of global network service layout, formulation, operation and maintenance, as well as the importance of maintaining solid partnerships. In a panel discussion, customers talked about what they expect of NTT Com and its partner carriers, after which all participants engaged in a open discussion of how to meet such expectations.
In working sessions, best practices were identified by studying the procedures and KPIs of respective participants. Various suggestions introduced during the forum are expected to serve as stepping stones to further improvement.
NTT Com representatives outlined the KPIs that they consider most important and presented awards for outstanding quality-enhancement practices and achievements.
Improvements Agreed to during the Forum
The participants agreed to strive for the following improvements by fulfilling their responsibilities and further strengthening their partnerships:
Decrease failure rates
Reduce instances of long-term failure
Improve rate of determining reason for outage as failure occurs
Improve rate of on-time delivery to customer
Decrease lead time for line delivery
NTT Com Partner Carriers that Attended Arcstar Carrier Forum 2015
China: China Telecom Global Limited
Korea: KT Corporation
Hong Kong: Hutchison Global Communications Limited
Hong Kong: Wharf T&T Limited
Taiwan: Chunghwa Telecom Co., Ltd.
Philippines: Philippine Long Distance Telephone Company
Indonesia: PT Indosat tbk
Indonesia: PT. Telekomunikasi Indonesia International
Vietnam: Vietnam Datacommunication
Malaysia: Telekom Malaysia Berhad
Thailand: CAT Telecom Public Company Limited
India: Tata Communications Ltd.
India: Bharti Airtel Limited
Australia: Telstra Japan K.K.
Australia: Singtel Optus Pty Limited
France: Orange Business Services
UK: Colt Technology Services
UK: Interoute Communications Limited
South Africa: Internet Solutions a division of Dimension Data
USA: Verizon Communications Inc.
USA: XO Communications
South America: Neutrona Networks
NTT Communications and 22 Partner Carriers Agree to Improve Global Network Service Quality during Arcstar Carrier Forum 2015